Purchasing Online
How do I shop at MarcosdeAndrade.com?
Shopping at MarcosDeAndrade.com is very easy. Just follow these steps:
- Choose your product (bracelet, ring, etc).
- View the products you are interested in and click on the photo to zoom in and see every detail.
- Select an item and add it to your basket. You can then choose to continue shopping or to process your order.
- If you would like to process your order you can do so by either registering or checking-out as a guest.
- Choose whether you would like to have it delivered through standard or express delivery.
- Select a payment method: Visa, MasterCard, Discover, American Express, or PayPal.
- Confirm the order.
You will receive an email confirming your order.
Which forms of payments do you accept?
We offer the following payment methods: Visa, Mastercard, American Express, Discover, and PayPal. Klarna and Affirm are also available at checkout for installment payments on orders over $50.
How do I subscribe?
Join our Newsletter list by simply entering your email address below. You will receive information on our latest products and events.
Can I cancel my order?
If your order has NOT been shipped yet, just contact us via this form and one of our customer representatives might be able to request a cancellation for you but know that this may not always be possible.
Do you make custom pieces?
We do not currently offer custom pieces. The collection on the site is what’s available.
What are the benefits of creating a MDA account?
To make your life as easy as possible. When you place an order your information will be filled in automatically with the exception of your credit card information for your privacy and protection. Become a registered user, now.
Quick checkout – super fast and easy checkout process since all of your info is already saved.
Address book – save shipping addresses for yourself, your friends and your family in your personal address book so you avoid typing in their information each time you send a gift.
Be the first to know – if you choose, we’ll email you when the latest products are out.
See your order history – save a full listing of your previous purchases.
Privacy & Security
We value your privacy. Learn more about our privacy policy.
Shipping & Delivery
How can I track my order?
Yes, you can see the updated status of your order in real time. To do this, go to the “my orders” section in your account. If you are not registered, click on the “Track Shipment” link in the confirmation email sent to you.
or click here
US Shipping
Standard US shipping is free on every order, no minimum. Orders are processed within 1 business day and arrive within 3–7 business days depending on your location. Express shipping is available at checkout for an additional $20.
Some orders require an adult signature (18+) at delivery. We do not ship to P.O. Boxes or APO/FPO addresses.
Do you ship Internationally?
Yes, We ship Worldwide. Due to our insurance restrictions, we are currently not shipping to:
Afghanistan, Angola, Bolivia, Burma, Congo, Cuba, Iran, Ivory Coast (Cote d’Ivoire), Liberia, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, Venezuela, Russia, Armenia, Azerbaijian, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia Federation, Tajikistan, Turkmenistan, Ukraine and Uzbekistan.
International Shipping Rates
Currently we offer two methods of International Shipping:
- Priority Mail – US$22.00 | 6-10 Business Days
- Priority Mail Express – US$65.00 | 3-5 Business Days
Taxes and Duties
Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax will be calculated on the total merchandise value (where it applies).
Outside the USA, destinations are shipped to on a DDU (Delivery Duty Unpaid) basis, which means that product prices displayed are exclusive of all taxes and duties.
As the recipient, you are liable for all import duties, customs and local sales taxes imposed by the country we are shipping to; in most cases payment of these is necessary to release your order from customs on arrival. As customs policies vary widely from country to country, we are unable to advise the amount this may be.
Where is my order?
We strive to dispatch all orders within 24 hours. Estimated delivery times are again only an estimate. MDA is not responsible for any delays caused by destination customs clearance processes.
When your order has been shipped, you will receive an email confirmation with shipping details and a tracking number. You may also go to ‘My Account‘ or ‘Track Order‘ to see your order status.
Returns
How do I return an item?
Returns are accepted within 14 days of delivery. Pieces must be unworn, in their original packaging, and in the same condition as when received. We do not offer exchanges. If the size or color isn’t right, return the piece for a refund and place a new order for the one you want.
US Returns
Email [email protected] with your order number and the reason for the return. Once the return is authorized, we’ll send you a return shipping address. The customer is responsible for return shipping costs.
Pieces shipped without authorization may not be processed.
International Returns
Email [email protected] with your order number before shipping anything back. International return shipping costs and customs treatment vary significantly by country — we want to make sure your return is processed correctly without unnecessary fees. International customers are responsible for return shipping costs.
How long do I have to return an item?
14 days from delivery. Pieces must be unworn, in their original packaging, and in the same condition as when received.
Received damaged item
If your order arrives damaged or you received the wrong piece, email [email protected] within 3 days of delivery. We’ll cover the return shipping and replacement at no cost to you.
Refunds
How will I receive my refund?
Once the return has been approved, you will receive your refund via the same means used to make your purchase.
When will I receive my refund?
Once we receive and inspect the returned piece, we issue the refund within 5 business days to your original payment method. Your bank may take an additional 3–10 business days to display the refund depending on their processing schedule.
*Original shipping charges paid at the time of purchase are non-refundable. (US orders ship free, so this only applies to international orders or express shipping selections.)
What should I do if the refund amount is incorrect?
Contact our customer service, and we will solve the problem as quickly as possible.
- *MarcosDeAndrade.com won`t be responsible for any product that has not been properly identified and authorized for return in accordance with our return policy.
- *MarcosDeAndrade.com reserves the right to reject returns sent or communicated beyond the return period limit, or items that are not in the same condition in which they were received.
Care Guide
Every MDA piece is built to last decades with basic care. We’ve moved our full Care Guide to a dedicated page so we can give every material the attention it deserves — sterling silver, 18k gold plating, oxidized titanium black finish, crystals, onyx, hematite, and exotic leather.
Contact Us
How do I contact MDA's customer support?
For any inquiries related to products or online orders, email us at [email protected]. We respond within one business day, Monday through Friday, 8:30 am – 7:30 pm Central Time (Austin, TX). Weekend emails are answered the next business day.
Need help?
If you couldn’t find what you were looking for, email us at [email protected]. We respond within one business day, Monday through Friday, 8:30 am – 7:30 pm Central Time.
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